Support
We answer, and we answer properly
Real humans who know the WhatsApp Cloud API. Most issues are resolved in the first reply when you include a few details.
Response times by plan
| Plan | Channels | First response target |
|---|---|---|
| Starter | Email support | Within 1 business day |
| Growth | Email + WhatsApp support | Within 8 business hours |
| Agency | Priority support + onboarding call | Within 4 business hours |
| Enterprise | Dedicated manager, optional written SLA | Within 1 business hour |
Business hours are 10:00–19:00 IST, Monday to Friday. Critical outages are handled outside hours.
What to include in your request
- Your workspace name and the email you sign in with.
- What you expected to happen and what actually happened.
- The exact template name, campaign name, or phone number involved.
- Any Meta error code or message shown in WAFlow.
- A screenshot and the approximate time (with timezone) it occurred.
Billing question? See pricing. Policy or data question? See compliance. Security issue? Email security@wafollow.in.
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