WAFollow

Legal

Data deletion request

You can delete your data from WAFollow at any time. This page explains the self-service options and how to submit a formal request.

1. Delete in the app

Sign in and remove individual contacts, conversations, campaigns, or templates. Deletions are immediate in the app and removed from backups within 30 days.

2. Disconnect WhatsApp

Settings → WhatsApp → Disconnect revokes the Meta access token immediately. You can also revoke WAFollow from Meta Business settings; either action stops all access.

3. Delete the workspace

Settings → Account → Delete workspace removes all contacts, messages, credentials, and analytics for that workspace.

Submit a request by email

If you cannot sign in, or you are an end customer of a business using WAFollow, email privacy@wafollow.in with the subject line "Data deletion request" and include:

  • the email address or workspace name on the account, or
  • the WhatsApp phone number in international format whose data should be deleted;
  • whether you want deletion of everything or of specific records;
  • enough information for us to verify the request came from you or the account owner.

What we delete

  • Account and profile details, workspace membership, and preferences.
  • Contacts, custom fields, tags, and consent records.
  • Message history, media, delivery statuses, and conversation notes.
  • Stored Meta credentials including WhatsApp Business Account ID, phone number ID, and access tokens.
  • Campaign, automation, and analytics records tied to the deleted data.

What we may keep

We retain invoices and tax records where law requires (typically up to 7 years), plus minimal security logs and a record of the deletion request itself. These are kept separately and are not used for marketing.

Timelines

  • We acknowledge requests within 3 business days.
  • We complete verified deletions within 30 days.
  • Encrypted backups roll off within a further 30 days.
  • We confirm in writing when deletion is complete.

Meta and WhatsApp data

WAFollow deleting your data does not delete data held by Meta about your WhatsApp Business Account or message delivery. To request deletion from Meta, use Meta Business settings or Meta's own data deletion process. Deleting data in WAFollow also does not cancel your subscription — do that in Billing, or ask us in the same email.

If a business messaged you using WAFollow

That business is the data controller and decides why your number was stored. Contact them first; they can delete you instantly. If you cannot reach them, write to us and we will pass your request on and help them action it, as described in our privacy policy.