Refund & cancellation policy

Last updated: August 2026. This policy applies to all subscriptions and message credit purchases made on https://wafollow.in by WAFollow, Jaipur, Rajasthan, India.

1. Free trial

New workspaces include a 7-day trial of paid features. No card is charged during the trial and you can stop at any time from Settings → Billing. If you do not upgrade, the workspace moves to a read-only state instead of being charged.

2. Subscription billing

• Plans are billed in advance, in INR, on a monthly or annual cycle you choose at checkout.
• Taxes are added where applicable and shown on the invoice before payment.
• Every successful payment generates an invoice in Settings → Billing → Invoices.
• Renewal happens automatically on the cycle date until you cancel.

3. WhatsApp conversation charges

Meta charges separately for WhatsApp conversations and template messages. Those pass-through charges are consumed as message credits and are billed based on actual usage. Because they are delivered immediately by Meta, consumed message credits are not refundable. Unused credits remain available while your workspace is active.

4. Cancellation

• You can cancel a subscription yourself at any time from Settings → Billing → Cancel plan.
• Cancellation stops the next renewal. Your plan stays active until the end of the paid period.
• No cancellation fee is charged, and you can reactivate later without losing your data.
• After cancellation your data is retained for 30 days so you can export it, then deleted on request.

5. Refunds

• Subscription payments can be refunded within 7 days of the charge if the platform could not be used because of a fault on our side and support was unable to resolve it.
• Duplicate or accidental double charges are refunded in full.
• Approved refunds are issued to the original payment method within 5–7 business days after approval. Your bank may take additional time to post the credit.
• Partial periods, consumed message credits and Meta pass-through charges are not refundable. Refunds are not available where an account was suspended for breaching our Terms of Service or WhatsApp Business policies.

6. Failed payments

If a renewal payment fails we retry and notify the workspace owner by email. Sending is paused after the grace period, and the workspace becomes read-only rather than being deleted.

7. Chargebacks

Please contact us before raising a chargeback — most billing questions are resolved the same day. Accounts with an open chargeback may be paused until the dispute is closed.

8. How to request a refund or cancellation

Email billing@wafollow.in from the account email with your workspace name, invoice number and reason. Support hours: Monday to Saturday, 10:00–19:00 IST. Within 1 business day on all plans; within 4 business hours on Business and Enterprise.

9. Contact

WAFollow, Jaipur, Rajasthan, India
Support: support@wafollow.in
Billing: billing@wafollow.in