FAQ

Frequently asked questions

Onboarding, Meta policy, templates, pricing, security, and support — answered in plain language.

Getting started

WhatsApp & Meta

Templates & messaging

Compliance

Security

Billing

Product

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Frequently asked questions

Getting started

What is WAFlow?

Do I need my own WhatsApp Business Account?

How long does onboarding take?

Do I need a Facebook page?

Can I try WAFlow before paying?

Is there onboarding help?

Can I migrate from another provider?

Do you support multiple languages?

WhatsApp & Meta

Does WAFlow use the official WhatsApp Cloud API?

What is Meta Embedded Signup?

What permissions does WAFlow request?

Can WAFlow read my personal WhatsApp?

Can I revoke access?

Who owns the WhatsApp number?

What is business verification?

How do I get the green tick?

What are messaging limits?

What is a quality rating?

Can I use one number on WhatsApp app and WAFlow?

Does WAFlow comply with Meta Platform Policies?

Templates & messaging

Why do I need templates?

How long does template approval take?

Why was my template rejected?

What is the 24-hour window?

Can I send media?

Can I use buttons?

Do you support interactive lists?

How is personalisation handled?

What happens to failed messages?

Compliance

Do I need opt-in?

How does WAFlow handle opt-outs?

Is WAFlow GDPR-ready?

Do you support CCPA rights?

Where is data stored?

Do you sell customer data?

Can I sign a DPA?

Do you have a subprocessor list?

Security

Is data encrypted?

How are access tokens protected?

Is my data isolated from other customers?

Do you support two-factor authentication?

How do you handle incidents?

Do you run backups?

How do I report a vulnerability?

Billing

How does pricing work?

Can I change plans?

Do you offer refunds?

What payment methods do you accept?

Is there a contract?

What happens if I cancel?

Product

Can I white-label WAFlow?

Do you have an API?

Is there a mobile app?

Can multiple agents work together?

How do I get support?

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